Coat of arms of the Republic of Armenia
Water Committee Ministry of Territorial Administration and Infrastructure of the Republic of Armenia

Reception of Citizens

In the Water Committee of the MTAI of the RA, the reception of citizens is organized in accordance with Order No. 104-A of the Chairman of the Committee dated August 16, 2018.

 

 

 

 

Annex
To Order No. 104-A of the Chairman of the Water Committee Dated August 16, 2018

 

RECEPTION OF CITIZENS IN THE WATER COMMITTEE

  1. This procedure establishes the procedure for the reception of citizens by the Chairman of the Water Committee (hereinafter referred to as the Committee), his/her deputies, and the general secretary.
  2. The work of organizing the reception of citizens is carried out by the Secretariat of the Committee's staff (hereinafter referred to as the Secretariat).
  3. Applications requested by citizens for reception via the Committee's official email scws@scws.am, through postal service, or submitted in person are put into circulation by the Secretariat in the established manner through the "Mulberry" electronic document management system.
  4. Calls made by citizens regarding requests for reception through the Committee's (010) 54.06.13 telephone number are registered by the employees of the Secretariat by filling out a registration sheet (Form 1).
  5. The reception of citizens in the Committee is organized:
    • With the Chairman of the Committee: on the Friday of the last week of each month, from 10:00 to 13:00.
    • With the deputies of the Chairman of the Committee: on Wednesday of each week, from 10:00 to 13:00.
    • With the general secretary of the Committee: on Monday of each week, from 10:00 to 13:00.
  6. If the reception day is a non-working day, the reception is carried out on the working day following that day.
  7. Information regarding the days and hours of the reception of citizens and the registration telephone number is posted on the 1st floor of the administrative building of the Committee, as well as placed on the official website of the Committee.
  8. Citizens appear for the reception with an identification document.
  9. The Chairman of the Committee receives those citizens who have submitted their application, complaint, or proposal to the Committee in the established manner, have not received a response within the established timeframe regarding it, or consider that the received response is unjustified, in connection with which they wish to personally present their considerations regarding the case to the Chairman of the Committee.
  10. In individual cases, taking into account the public resonance of the raised issue and the urgency of its resolution, an extraordinary reception may be organized.
  11. By the instruction of the Chairman of the Committee, officials of the Committee may participate in the reception organized with the Chairman of the Committee.
  12. Before the reception, the relevant subdivision of the Committee prepares and submits the necessary information.
  13. After the reception of citizens, the instructions given by the Chairman of the Committee, his/her deputies, and the general secretary are put into circulation through the "Mulberry" electronic document management system with control established.